Refund policy
RETURN & REFUND POLICY
Last Updated: August 2026
Welcome to ShopFusion.
At ShopFusion, customer satisfaction is our priority. If you receive a damaged, defective, incorrect, or incomplete product, we are happy to assist you with a replacement or refund according to the policy below.
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✅ ELIGIBLE FOR RETURN / REPLACEMENT
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A return or replacement request will be accepted only if:
• You received a damaged product.
• You received a wrong product.
• You received an incomplete order.
• The product has a manufacturing defect.
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❌ RETURN WILL NOT BE ACCEPTED IF
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Returns will not be accepted in the following cases:
• Customer changed their mind after ordering.
• Product is no longer required.
• Wrong size or variant selected by the customer.
• Minor color differences due to screen resolution.
• Product has been used, washed, or damaged after delivery.
• Original packaging or accessories are missing.
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📦 RETURN REQUEST TIME
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Customers must request a return within 48 hours of receiving the order.
Any request made after 48 hours may not be accepted.
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📸 REQUIRED PROOF
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To process your request, please provide:
• Order ID
• Clear photos of the product
• Unboxing video (Mandatory)
• Description of the issue
Claims without an unboxing video may be rejected.
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💰 REFUND POLICY
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After the returned product is inspected and approved:
• Refunds will be processed within 5–7 business days.
• Refunds will be credited to the original payment method or bank account.
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🔄 REPLACEMENT POLICY
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If your request is approved, a replacement product will be shipped at no additional cost.
Replacement processing time: 2–5 business days.
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🚚 SHIPPING & DELIVERY
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If an order is returned because of:
• Incorrect shipping address
• Customer unavailable
• Phone number unreachable
• Order refused by customer
Re-shipping charges may apply.
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🚫 NON-RETURNABLE PRODUCTS
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The following products cannot be returned unless they are damaged or incorrect:
• Personal Care Products
• Beauty Products
• Grooming Products
• Customized Products
• Print-on-Demand Products
• Gift Cards
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❌ ORDER CANCELLATION
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Orders can only be cancelled before dispatch.
Once the order has been shipped, cancellation requests cannot be accepted.
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📞 CUSTOMER SUPPORT
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Email: support@shopfusion.in
WhatsApp: +91-7377352647
Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)
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⭐ SHOP WITH CONFIDENCE
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✔ Secure Payments
✔ Quality Checked Products
✔ Fast Shipping Across India
✔ Easy Order Tracking
✔ Dedicated Customer Support
✔ Replacement for Damaged or Wrong Products
Thank you for shopping with ShopFusion.